Although ageing car parcs are lucrative for independent IAM players, independent repairers and service chains, they need to adapt to cope with the current and future aftermarket.

During this webinar, we will review the evolution of the different types of mechanical repair and maintenance players in Europe: independent repairers which are either part of a multibrand franchise, service chains, etc. or not.

We will also analyse the role of franchisors in the development of specific skills and service offers linked to electrification, access to fleets, the sale of maintenance contracts, ‘green’ mobility, and niche market segments such as classic cars etc.

Finally, a qualitative analysis will be presented focused on of how both repairers and customers react to these specific ‘labels’ and offers". 

If you would like to attend, please send an email to projectoffice@icdp.net and a Zoom invite will be sent to you.