October 2025 Autumn Meeting, Frankfurt, Germany
Over the two days, we covered a number of topics. The presentations can be downloaded below. Over the next few days, speaking notes will be added and each presentation added individually.
Day 1
Will used electric vehicles remain a thorny issue for dealers in the long term? How can the appeal of used BEVs be improved for customers?
How to use data to assist with used cars? With guest Mike Allen, AAA/Driverama AAA/Driverama as the customer facing brands of Aures Holdings are the leading independent used car player in central Europe, driven to a large extent by the use of AI technology in stock sourcing and inbound call management. Mike is a member of their Technology Strategy Board and will share his insights into this technology platform, its contribution to the success of Aures Holdings and its broader relevance to automotive retail.
What has been the large dealer group experience with new entrant brands so far? What are the key issues that all dealers need to be aware of?
What impact will tightening regulatory control over finance and insurance have on dealers? Will a critical revenue stream be undermined, or even lost?
DAY 2
How are customers’ car-buying expectations being shaped by a changing market environment The latest results from our quantitative consumer survey focused on new and used car buyers, examining what consumers want from their buying journeys, and how this has evolved
How critical is sales network size to market share? With guests from Urban Science Laure Savey-Bennett and Kristin Vogel-Schuliga How to balance geographical coverage, skills needs, digital channels, and AI-driven tools against a market backdrop crowded with new brands?
The European Commission’s review of the MVBER Are the main issues now coming into focus?
How might the range of ownership services offered to fleet customers be extended to retail buyers? How can OEMs, dealers, and providers expand beyond their traditional customer base?
Is the impact of electrification on the aftermarket now becoming apparent? Are predictions of reduced demand and profits now being borne out? From a survey of the Nordic markets