Automotive distribution and retailing research, insight, implementation
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ICDP Managing Director's blog

Managing Director’s blog

News and views from ICDP

Posts in Dealers
Omni-shambles

A recent article in Automotive News highlighted one of the downsides of the everything-connected world of omni-channel retailing; that when something goes wrong in one place, its impacts are felt throughout the network and across a range of partners.

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