March Spring Meeting, Amsterdam

Herewith the presentations shown at our meeting which was held on 17th and 18th March in Amsterdam. Speaking notes will be added shortly.

Day 1: 17th March

Are customers’ aftersales habits changing due to ongoing financial pressures and the EV transition? Gareth Arnould

Are we now starting to see the real impact that electrification will have on aftersales profitability? Thomas Chieux

How to thrive in difficult times?  European market prospects for established and new entrant OEM brands Steve Young and Lawrence Hamilton, Lucid Motors. This was a discussion session, no slides

Gaining traction in a challenging environment: lessons from ICDP’s 2025-2026 research programme, and our plans for 2026-2027 Steve Young, Andrew Tongue and Gareth Arnould

Day 2: 18th March

What distribution models will best suit the new wave of ‘microcars’? Andrew Tongue

What is the real cost of the ‘push’ distribution model? Ben Waller

How well is the sector delivering omni-channel? Steve Young with guests from Hyundai Motor Europe, Luca Montagner, Ben Waller and Thomas Chieux

How should the crash repair sector respond to economic pressures and technology change? Thomas Chieux

Monitoring the progress of the new entrant brands and the growth of their networks Steve Young