April 2026 Open Webinar: Retail Standards Audits in the AI Age, Guest presentation MSX International

Digital tools underpinned by AI are growing ever more pervasive across the automotive sector, with their impact being felt by customers in both their sales and aftersales journeys.  There is a tendency to think of the opportunities in terms of cost reduction or process automation, rather than the opportunity to totally rethink a process with which we may all be very familiar.  In this open webinar, we were joined by Jayesh Jagasia, Commercial Director - Automotive & Mobility at MSX International, to explore how, behind the scenes, AI could transform franchise effectiveness for both OEMs and their dealers.

Research shows that customer experience and retail sales performance are strongly correlated. It is no surprise that automotive brands invest heavily to ensure that the retail experience aligns with the brand’s prescribed facility and customer experience standards. Yet, the traditional dealer standards audit - once-a-year on-site audits, heavy travel costs, and lagging reports - can’t keep up with the speed of today’s market. It’s expensive, reactive, and often leaves manufacturers flying blind for months at a time.

Rapidly evolving capabilities of AI have created new opportunities to rethink how retail standards audit programs are designed. Integrating AI into the standards audit workflow can improve auditor productivity and efficiency, while delivering real-time visibility, massive cost savings, and a much smaller carbon footprint. 

In the Retail Standards Audits in the AI Age webinar MSX International reveals how they are using AI to reimagine retail standards compliance audits from the ground up. 

The presentations shown can be downloaded below, a video recording will be added shortly.