Please read this agreement carefully before using this site. It represent the terms and conditions for using ICDP's website and ordering products and services from it.
1.0 Using the Website
This website is owned and operated by ICDP of Regus Building, Central Boulevard, Blythe Valley Business Park, Solihull, B90 8AG.
By using this website and ordering products and services from it, you agree to these terms and conditions (the “Conditions”), as well as our Privacy Statement, and you accept that the Conditions and your use of the website shall be governed by English law and are subject to the exclusive jurisdiction of the English courts. Nothing in these Conditions affects your statutory consumer rights.
Remember to check the Conditions when you use the website as we may change the Conditions from time and time and you will be subject to the Conditions in force at the time that you use the website. We may change the prices and availability of goods without notice to ensure they are as up to date as possible.
We try to make sure all the information on the website is accurate, but if we have made a mistake and you spot it, please let us know.
Please keep your account and password details safe and do not disclose them to anyone else. If you suspect that someone else has them, please tell us straightaway as we cannot be responsible for anything that happens if they are lost and you do not tell us.
Please ensure that any information you provide to us is accurate and current.
2.0 Buying from the Website
When you place an order to purchase a product or service from ICDP we will send you an e-mail confirming receipt of your order and the details of your order. Your order represents an offer to us to purchase a product or sevice which is accepted by us when we send an e-mail confirmation to you that we have dispatched that product or service to you (the "Dispatch Confirmation E-mail"). Completion of the contract, will take place when we dispatch the goods to you (or some of them if we are delivering in instalments) unless we have notified you that we do not accept your order or you have cancelled it in accordance with our instructions (refer to cancellation section). Any products on the same order which we have not confirmed in a Dispatch Confirmation E-mail to have been dispatched do not form part of that contract.
Even though we try to accept all orders, sometimes this might not be possible for the following reasons;
- The product you ordered is not available
- Non authorisation of your payment
- Identification of a price or product description error
- Our terms and conditions have not been met
If your order is declined or cancelled by us after your credit card has been charged for the purchase, we will promptly issue a credit to your credit card.
We always use our best endeavours to ensure the price shown on our website is correct, however, given the large number of items available there may be the occasional pricing error. Because prices are verified as part of our dispatch process, in the unlikely event of an error we reserve the right to take the following action:-
If the product's correct price is lower than our stated price, we will charge the lower amount and send you the product.
If the product's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before dispatch, or cancel your order and notify you of such cancellation.
All prices quoted on our website are in euros and include Value Added Tax at the current rate (see 8.0 for ICDP's VAT number)
If the goods are unavailable, we will contact you by e-mail or telephone and you will have the option to either wait until the goods are available or cancel your order.
Secure payment will be taken at the point of order through HSBC. Payment for the goods which you order must be made by one of the following credit or debit cards: Mastercard or Visa. HSBC will email you to confirm that your transaction has been successful. We won’t dispatch your order until we receive full cleared payment.
3.0 Cancellation/Returns Policy
FOR PDF DOWNLOADS You have the right to withdraw from your transaction without charge and without giving any reason until delivery of the product has started. You do not have the right to withdraw from a transaction once delivery of the product has started at which point your transaction is final. ICDP's services commence immediately when you begin to download a product and you will not have a right to cancel your contract once the services commence.
FOR EVENTS Cancellations cannot be accepted after one month prior to the event as ICDP will have incurred the total cost to secure the venue. A refund can only be made to the original card payment was taken from.
This is in line with European distance selling directives.
4.0 Limitations on our Liability
We hope that you will be totally satisfied with your order. Our liability for losses you suffer as a result of us not complying with these Conditions is strictly limited to the purchase price of the goods you purchased and any losses which are a foreseeable consequence of us not complying with these Conditions. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.
We will not be responsible for any indirect or consequential loss of any kind (including but not limited to loss of profits, revenue, or goodwill) howsoever arising in connection with your use of the website and any goods purchased.
We do not limit in any way our liability for:
- death or personal injury caused by our negligence;
- under section 2(3) of the Consumer Protection Act 1987;
- for fraud or fraudulent misrepresentation; or
- for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
If you do not comply with these Conditions, we will hold you responsible if we suffer any loss as a result.
5.0 Errors and Exceptions
Information on this website may be changed or updated without notice. ICDP may also make improvements and/or changes in the products described on this website at any time without notice.
ICDP assumes no responsibility regarding the accuracy of the information that is provided by ICDP and use of such information is at the recipient's own risk.
These terms and conditions shall be construed in accordance with the laws of England and Wales, and both parties agree to submit to the jurisdiction of the courts of England and Wales.
These conditions can only be amended or varied by written agreement between both parties.
8.0 ICDP Limited Company Registration Number and VAT Number
Company Registration Number 0626 2484
Company VAT Number GB 143 4890 06
9.0 Complaints Procedure
It is our objective at all times to provide a first class service but there may be times when you feel that this has not been achieved.
If you have cause for complaint you should contact ICDP;
THE CONDITIONS SET OUT ABOVE DO NOT AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER.