Transforming sales and aftersales: respond, restructure, realign
For players across the automotive sector, the need to respond to the pressures for change is a compelling one. Existing approaches need to be optimised, and costs cut, in order to fund the investments in the omni-channel environment. Threats, from new entrants, first-movers, or disruptors, need to be countered. At one level, this response will require restructuring; numbers, sizes, shapes. But perhaps even more critically, it will require realignment; of roles, responsibilities, approaches, systems, and people, to meet the needs and expectations of customers.
The topics that we covered in our 2016-2017 Europe programme are summarised below.