ICDP Workshop IAM Trends 2018

ICDP Workshop IAM Trends 2018

The overall car aftermarket is currently facing a number of changes, both in terms of structure and of nature, notably due to the lower number of repair and maintenance operations, the development of digital services and the growing significance of car/driver data in this segment of the car industry.

Although IAM operators have historically been able to cope with aftersales trends and evolutions, their ability to adapt and the strategies they will need to implement will be critical in the future. Elements such as access to the car’s technical data for repair and maintenance of the vehicle will be vital, however the general information generated by these vehicles and their drivers will be on top of the IAM representatives’ agendas. Other factors, such as the technical content of cars (electronics and software, 48 Volt electrical systems, new powertrains…) and the elements of regulation linked to it (technician skills, safety issues…) will force independent operators to invest in equipment and human resources. At the same time, the way parts are distributed is changing as well, with blurred lines between the OEM and IAM channels, and an increasing pressure from on-line operators on the traditional parts supply chain.

Customers are evolving as well, and IAM players have to adapt their offer. Independent repairers may also need to get the support from their parts suppliers and other sources. They will need this to ensure that they can deal today and in the future with the various challenges needed to provide an all make service in a prompt and qualitative manner. In particular, further services around diagnostics, specialised tools, technical information, online lead-generating and a “good, better, best” parts offer will be needed.

In a broader sense, the probable growth of ‘managed aftersales’ – linked to fleets, but also to PCP/full service leasing deals, car sharing, leasing offers on used car etc. – will also potentially change the way the independent sector is addressing automotive aftersales in the future…

Objectives of this workshop
In order to better assess the strategic moves by the various stakeholders present in the car aftermarket and to make them more visual, ICDP has developed a qualitative model covering both the ‘product’ and the ‘channel’ dimensions. This model, and how it works for some practical examples, will be presented during the workshop. The aim is to visualise the various strategies implemented and their potential for a transformational change in parts distribution and service delivery. “What-if scenarios” will also be analysed.

Based on ICDP research which involved desk research and expert interviews, we will show the evolution of the different types of IAM operators over the past few years, the various strengths and opportunities that might affect this evolution and how these various operators can cope. Notably, the support that independent repairers can get from their suppliers and various third parties will be presented. Overall, the trends in the aftermarket ‘battlefield’, both from the off-line and on-line/digital aspects will be analysed.

The event will be an interactive workshop, where we will use our research to trigger debate amongst the group. We encourage attendees to come along prepared to share their thoughts and perspectives of this wide-ranging and important topic.

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ICDP Workshop IAM Trends 2018

The workshop takes place on 24th January 2018 at a venue at Charles de Gaulle Airport, Paris, France. 10.00 a.m. start and 4.00 p.m. finish allowing you to travel in and out on the day. The delegate fee is €150 plus VAT.

This will be an interactive workshop, where we will use our research to trigger debate amongst the group. We encourage attendees to come along prepared to share their thoughts and perspectives of this wide-ranging and important topic.

The Agenda: IAM Trends 2018

9.30 a.m. Coffee will be available

10.00 a.m. Workshop begins

Presentation of the ‘visual’ model, and on how it works
- : It will be used as a ‘guideline’ along the day
Evolution of the different types of IAM operators
- E.g. Soft franchises for independent repairers, virtual networks, service chains…
Changes in the aftermarket battlefield
- Focus on the forces impacting the automotive aftersales
- Position of the different players and their strategic moves, IAM, OEM and role of third parties

12.30 p.m. Lunch

Focus on parts operators
- How do they react regarding the changes above?
- What is the possible impact of the ‘blurring’ frontiers between the OEM and IAM channels?
- What kind of support do they provide to their customers, to IRs notably?
Access to car / driver information, digitalisation of the aftermarket
- Specific elements, issues to address
- Potential impact for current IAM players
- Visualisation of the potential future move of the aftermarket operators (using the model), assessment of the strategies that IAM operators may implement to cope with future challenges

Conclusions and next steps

Share this:

Hold date in calendar

ICDP workshop IAM Trends 2018

The Agenda: IAM Trends 2018

9.30 a.m. Coffee will be available

10.00 a.m. Workshop begins

Presentation of the ‘visual’ model, and on how it works
- : It will be used as a ‘guideline’ along the day
Evolution of the different types of IAM operators
- E.g. Soft franchises for independent repairers, virtual networks, service chains…
Changes in the aftermarket battlefield
- Focus on the forces impacting the automotive aftersales
- Position of the different players and their strategic moves, IAM, OEM and role of third parties

12.30 p.m. Lunch

Focus on parts operators
- How do they react regarding the changes above?
- What is the possible impact of the ‘blurring’ frontiers between the OEM and IAM channels?
- What kind of support do they provide to their customers, to IRs notably?
Access to car / driver information, digitalisation of the aftermarket
- Specific elements, issues to address
- Potential impact for current IAM players
- Visualisation of the potential future move of the aftermarket operators (using the model), assessment of the strategies that IAM operators may implement to cope with future challenges

Conclusions and next steps

Share this:

Hold date in calendar

ICDP Workshop IAM Trends 2018

Accommodation should not be required to attend this workshop, however, if you need accommodation, we suggest that you use one of the online booking agencies in order to get the best deal at Paris Charles de Gaulle.

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