ICDP Summer Meeting 12th and 13th June 2018

Disruptive Change - Real or Imagined?

REVIEWING PAST PREDICTIONS OF DISRUPTIVE CHANGE

RETHINKING THE NATIONAL IMPORTER AND INDEPENDENT REPAIRER ROLES

CONSIDERING THE FUTURE OF CAR ‘OWNERSHIP’, 3RD
PARTY PLATFORMS, USED CAR SUPERSTORES, AND OF THE CRASH REPAIR MARKET


ICDP’s Summer Meeting 2018 – re-evaluating the past, preparing for the future:

- Hear the perspectives of a leading global auto industry analyst, and of a car subscription service provider

- Interact with the latest research from ICDP’s new 2018-2019 programme, covering customer attitudes, service innovation, channel structures and players in the OEM-franchised and independent sales and aftersales sectors, plus the crash repair market

- Debate the latest developments from across the industry

- Returning to The Lensbury Hotel in Teddington, an excellent and convenient location south west of London, within easy reach of Heathrow Airport

The Summer Meeting is the first major meeting of the 2018-2019 programme year, and a key opportunity for members to engage with our new range of research topics, alongside networking opportunities with peers and with the ICDP team.

The meeting will kick off in the early-afternoon of Tuesday 12th June with a choice of two parallel workshops sessions where we will collectively tackle the future role of the national importer organisation and shifting relationships in the aftermarket. We will then come together for our keynote guest presentation from Max Warburton, Head of Global Automotive Research at Bernstein, providing an analyst’s view on what the future holds for the industry. This will be followed by a networking evening beside the River Thames with members, guests, and the ICDP team, including dinner at an excellent local restaurant a short walk from the hotel.

The agenda for Wednesday 13th June will offer a mixture of presentation and debate around the themes of ‘disruptive change’ and ‘the end of car ownership’, drawing on the range of sales and aftersales-related research we have underway in the current programme to look at customer attitudes to ‘ownership’ versus ‘usage’, subscription models and finance innovation, the development of 3rd party platforms and OEM effectiveness in used cars, plus a look into the future of the crash repair market. We will welcome Felix Leuschner, Founder and CEO of Drover, a London-based car subscription service, who will give a unique perspective on this emerging area.

The meeting will conclude in time for you to catch early evening flights from Heathrow, or other London airports.

The delegate price remains the same as 2017, €450 plus VAT.

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Disruptive Change - Real or Imagined?

REVIEWING PAST PREDICTIONS OF DISRUPTIVE CHANGE

RETHINKING THE NATIONAL IMPORTER AND INDEPENDENT REPAIRER ROLES

CONSIDERING THE FUTURE OF CAR ‘OWNERSHIP’, 3RD
PARTY PLATFORMS, USED CAR SUPERSTORES, AND OF THE CRASH REPAIR MARKET


ICDP’s Summer Meeting 2018 – re-evaluating the past, preparing for the future:

- Hear the perspectives of a leading global auto industry analyst, and of a car subscription service provider

- Interact with the latest research from ICDP’s new 2018-2019 programme, covering customer attitudes, service innovation, channel structures and players in the OEM-franchised and independent sales and aftersales sectors, plus the crash repair market

- Debate the latest developments from across the industry

- Returning to The Lensbury Hotel in Teddington, an excellent and convenient location south west of London, within easy reach of Heathrow Airport

The Summer Meeting is the first major meeting of the 2018-2019 programme year, and a key opportunity for members to engage with our new range of research topics, alongside networking opportunities with peers and with the ICDP team.

The meeting will kick off in the early-afternoon of Tuesday 12th June with a choice of two parallel workshops sessions where we will collectively tackle the future role of the national importer organisation and shifting relationships in the aftermarket. We will then come together for our keynote guest presentation from Max Warburton, Head of Global Automotive Research at Bernstein, providing an analyst’s view on what the future holds for the industry. This will be followed by a networking evening beside the River Thames with members, guests, and the ICDP team, including dinner at an excellent local restaurant a short walk from the hotel.

The agenda for Wednesday 13th June will offer a mixture of presentation and debate around the themes of ‘disruptive change’ and ‘the end of car ownership’, drawing on the range of sales and aftersales-related research we have underway in the current programme to look at customer attitudes to ‘ownership’ versus ‘usage’, subscription models and finance innovation, the development of 3rd party platforms and OEM fffectiveness in used cars, plus a look into the future of the crash repair market. We will welcome Felix Leuschner, Founder and CEO of Drover, a London-based car subscription service, who will give a unique perspective on this emerging area.

The meeting will conclude in time for you to catch early evening flights from Heathrow, or other London airports.

The delegate price remains the same as 2017, €450 plus VAT.

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Disruptive Change - Real or Imagined?

Day 1: Tuesday 12th June

2.15 p.m. Tea and coffee available at The Lensbury

2.45 p.m. Welcome and introduction

3.00 p.m. Parallel workshops

The future role of the national importer organisation
Following on from our initial presentation at the Spring Meeting, this workshop will take a deep-dive into the results of this major piece of work looking at how the national-level organisation might evolve its roles and responsibilities as part of overall channel transformation. This interactive session will focus on the financial implications of structural change, and on the choice between an independent importer and a wholly-owned sales company for handling a brand’s in-market needs

Shifting relationships in the aftermarket
A recurring theme of our aftermarket research is the increasing blurring of the traditional boundaries in the competitive environment between the OEM-franchised and independent aftermarkets, as players on both sides respond to evolving customer and vehicle needs. In this workshop, we will explore the hypothesis that a closer working relationship between independent repairers and the ‘OEM world’ will not only become more feasible in the future, but will become an inevitable part of the future landscape

Keynote guest presentation – the changing face of the European automotive industry.
Max Warburton, Head of Global Automotive Research, Bernstein. Max is the head of global automotive research at investment research firm Bernstein. He has followed the auto industry for over 20 years, advising investors, corporates, and government on auto industry financing and strategy. In his role, he has examined the real prospects for electrification, the development of autonomous vehicles, the revenue opportunities from vehicle data, and the financial viability of mobility services, and will share his views with the group in this interactive session

5.50 p.m. Close

6.45 p.m. A summer’s evening by the river

We will be holding our evening event at The Wharf, a riverside restaurant a short walk from the hotel – pre dinner drinks will be served on the balcony overlooking the Thames. Afterwards, you might like to explore some of the many pubs in the area, take a stroll along the river, or return to the bar at the Lensbury.

Day 2: Wednesday 13th June

9.00 a.m. Welcome, and latest news from ICDP

Revisiting predictions of ‘disruptive change’
For several years, predictions about the disruptive change facing the automotive retail and aftersales sector and its business models have grown louder and more dramatic. And yet the environment and the strategies around us still feel largely familiar, and many of the stresses and strains remain the same too. One of the core themes of our 2018-2019 programme is to take stock of what actually has changed over the past few years, and to consider a fresh assessment of what lies ahead. Have the seeds of a new paradigm taken root, or is a more gradual evolution a truer reflection of what is happening and of what is to come? In this session, we will cast a critical eye together over some of the predictions we and others have made. After looking at some of their past successes and failures at the Spring Meeting, we will also report on the latest phase of our research looking at the 3rd party ‘disruptor’ platforms, asking whether they are in the process of becoming ‘part of the establishment’

Are we approaching ‘the end of car ownership’?
Predictions of the growth of alternatives to individual car ownership, such as car-sharing, ride-hailing, and MaaS (mobility as a service) are all around us. Finance products too are evolving from traditional leasing and rental towards fractional ownership and subscription models. Technological progress is centre-stage, particularly electrification, connectivity, and autonomy. In this session, we will look firstly at the growing range of new car finance innovation and subscription models emerging around the world at both OEM and dealer level. We will then report the results of a new international consumer survey we are running looking at evolving customer attitudes to individual car ownership versus the growing range of usage-based alternatives, plus the influence of new technology. Finally, we will hear from our guest speaker, Felix Leuschner, Founder and CEO of London-based subscription service start-up Drover (www.joindrover.com) about the practicalities of launching a flexible all-inclusive car subscription service.

1.00 p.m. Lunch

OEM Effectiveness in Used Cars
We will update the picture of the OEM approved used car schemes and provide an assessment of how well-suited they are to current market realities and possible future developments. Are the schemes generally succeeding in their twin objectives of providing a competitive and retention-building customer offer, at the same time as helping dealers to build a more balanced business across new and used car sales, and service and repair?

In the spotlight - the future of the crash repair market
Crash repair is a key aftermarket activity, involving many different types of player from OEMs to franchised dealers, independent bodyshops, parts and paint suppliers and distributors, and insurance companies. For some, crash repair is a very substantial profit generator, but for others, it absorbs a significant amount of capital for poor returns. Against this backdrop of large variations between players and markets, and in this first part of a new research project, we will look at the dimensions of the market itself, using our aftermarket projection model to look at what will happen to crash repair demand between now and 2030 due to trends in car use, technology and autonomous feature rollout, and other influences

3.45 p.m. Close

3.50 p.m. ICDP transfer to Heathrow Airport plus the hotel runs its own free shuttle to Teddington Station for those needing to head back to central London.

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Disruptive Change - Real or Imagined?

We will be returning once again to The Lensbury Hotel in Teddington. Set in 25 acres of beautiful landscaped grounds right on the banks of the River Thames, this four-star hotel boasts excellent indoor and outdoor leisure facilities, an award-winning spa and a high-tech Conference Centre. It is located within easy reach of both Heathrow Airport (30 minutes) and Central London.

ICDP has secured a special rate of £140.28 B&B (after 13th May the rate may change and availability cannot be guaranteed) – please contact the hotel directly to reserve your room for 12th June as accommodation is not part of ICDP’s package: www.lensbury.com Email Carly.Owens@Lensbury.com quoting ICDP.

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