Full members of ICDPA can download pdf copies of meeting presentations
from the links below. To do this, you will need to enter the username and password
which
has been supplied to you. For all queries, please contact Graeme Addison using
the e-mail link on the left side of the page. Further ICDPA meeting presentations
will be added here in due course.
The
Australian Body Repair Industry (Full Members only)
The
Australian Body Repair Industry: time for change (Full
Members only)
The
Australian Body Repair Industry: Guest Presentation Motorama (Full
Members only)
The
Customer Perspective: Motorcycles (Full
Members only)
Best
Practice Retail (Full
Members only)
New
and used vehicle purchasing: the customer perspective (Full
Members only)
North
America:Technology and Legislation (Full
Members only)
Webmetrics (Full
Members only)
Social
communications (Full
Members only)
The
North American Car Industry (Full
Members only)
Legal
issues for the automotive industry (Full
Members only)
Environmental
Sustainability & The Green Consumer (Full
Members only)
Australian
Certified Used Vehicle Programmes 2010 (Full
Members only)
After-sales
and the cutomer (Full
Members only)
2010:
the year of the tax man (Full
Members only)
Time
for a model change: the situation in the European car industry (Full
Members only)
Tax
and scrappage (April 2010 update) (Full Members
only)
Social
networking (Full
Members only)
Service logic to service practice (Full Members
only)
Profiting
from ghange: a view from Europe (Full
Members only)
Highlights
of the fair work act 2009 (Full
Members only)
Dealer
groups: a strategic and tactical appraisal (Full
Members only)
Dealer
service capacity (Full
Members only)
Environmentally
sustainable design (Full
Members only)
Green
update (July 2009 - Full
Members only)
Dealer
value drivers (Full
Members only)
Better
place: accelerating the transition to electric vehicles (Full
Members only)
Dealer
taxation (Full
Members only)
The
German used car market and a comparison with Australia (Full
Members only)
Changing
the franchise model (Full
Members only)
Outlook
and possibilities, April 2009 (Full
Members only)
From
service logic to service practice: does it pay? (Full
Members only)
From
goods-orientation to service-orientation (Full
Members only)
Dealer
groups: a strategic and tactical appraisal (Full
Members only)
Car
in 2020 - implications for dealers (Full Members
only)
The
view from Europe (Full
Members only)
Crash
or Crash Through: a comparison of the Australian and European body repair
sectors (Full Members
only)
Sustainability
in automotive retailing (Full
Members only - caution, 9 and 8mb downloads!)
Part
1
Part 2
Issues
in succession and exit planning (Full
Members only)
Presentation
on Legal and Tax Issues (Full Members only)
Presentation
on Service-dominant logic (Full
Members only)
If you are interested in finding out more about these and other topics of
ICDPA research, please contact either Graeme Addison or Darryl Cleeve.
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