Ingo O. Karpen is a PhD candidate in Marketing at The University of Melbourne. His primary research interests include strategic, service and relationship marketing with a focus on value co-creation with customers.

Ingo’s teaching experience centres on Advanced Marketing, Strategic Marketing, and Retail Management at The University of Melbourne and Victoria University. In particular his doctoral research on Service-Dominant Logic with its emphasis on collaborative and empowered interactions of automotive market players has attracted academic and practitioner interest alike.

In 2008 Ingo was the winner of The Otago Forum Postgraduate Student Scholarship. The Otago Forum has been a unique knowledge generating platform for research with a service orientation and provided a leading edge contribution to marketing thought and practice. His research has been published and presented at high-level international academic conferences in addition to his work with ICDPA.

Prior to his doctoral studies, Ingo worked for several years as a strategy consultant, project manager, and bank trainee in Germany and Luxemburg. He was focussing on customer experience, quality management (EFQM), and performance management projects with a holistic business system perspective.