Profiting from change:
strategies for effective retailing and after-sales: ICDP's
2009-2011 programme
Profiting from change: strategies for effective retailing
and after-sales is the next phase of collaborative research
from ICDP, the international automotive research and strategic
advice organisation, who have been distinctive thought leaders
in vehicle retailing and after-sales since 1994.
Starting in April 2009 and running for three years, ICDP’s
programme offers participants from across the automotive industry
unique support for the task of building and evaluating successful
future business strategies:
- Pooled research funding on topics of strategic importance
- Measurement and benchmarking of key business parameters
- Exploration of new concepts and emerging markets
- Understanding and perspective from our experienced team
- Ideas, guidance, and challenge
- Opportunities for debate, learning, and networking
- Confidential tailored advice and presentations
Our 2009-2011 programme has been designed to address the key
questions facing the sector now and in the years ahead, including:
- How effective are current retailing and after-sales channels
in delivering true customer value, and what can be done to
improve their performance and cut costs, making them more
resilient, cost-effective, and profitable?
- What lessons can be learnt from the way the automotive
industry is evolving in other markets around the world, and
from successful operators in other business sectors?
- How will social, regulatory and environmental pressures
shape future customer demand, and how should the automotive
retail industry respond?
The ideas and information we generate are communicated to
Programme Members through a variety of outputs, including reports,
briefings and presentations, but particularly at dedicated
events throughout the year, providing an invaluable opportunity
for debate on topics of critical importance, and for high-level
networking with industry peers.
Membership of the programme is open to operators from right across the industry;please
contact the Project Office for details.
Further information is available in the 2009-2011 programme
documents, available for download from the links on the left
side of this page.
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